IRON IT Group | IT Support

Co-Managed IT Support. Your team, made stronger.

Extend your internal IT team's capabilities with flexible, specialist support from IRON IT Group. Gain additional expertise, reduce workloads and strengthen your IT infrastructure while remaining in complete control.

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Your IT partner

An extension of your internal IT team.

Your in-house IT team knows your business better than anyone. Our role is to support them, providing additional technical resources and specialist expertise when needed.

Whether your team needs assistance with everyday tickets, complex infrastructure projects, Microsoft 365, networking or cybersecurity, our co-managed IT services provide flexible support tailored to your requirements.

You maintain responsibility for your IT strategy while gaining a reliable partner to help overcome technical challenges and keep systems operating effectively.

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BETTER
TOGETHERCO-MANAGED IT

Built around your team

Flexible IT support without losing control.

Get the right expertise, additional resources and practical guidance while keeping your internal IT department at the centre of your technology operations.

Additional expertise

Access specialist knowledge for complex IT challenges, technology upgrades and infrastructure improvements.

Support when required

Expand your technical capacity during busy periods, major projects or when additional assistance is needed.

You remain in control

Your internal IT team retains ownership of strategy, policies, systems and decision-making.

How we can help

Specialist support across your IT environment.

Choose the areas where your team needs additional technical support. Services can be tailored to complement your existing capabilities.

Helpdesk & User Support

Additional first-line, second-line and technical escalation assistance for your employees and internal support team.

Cybersecurity

Support with endpoint protection, security assessments, access controls and cybersecurity improvements.

Cloud & Infrastructure

Technical assistance with Microsoft 365, Azure, server infrastructure, migrations and hybrid environments.

Networking & Connectivity

Switching, routing, firewalls, VPNs, wireless networking and infrastructure troubleshooting.

Backup & Disaster Recovery

Review backup arrangements, strengthen recovery planning and improve business continuity readiness.

Monitoring & Maintenance

Explore proactive monitoring, device maintenance, patch management and system health reporting.

Automation & Efficiency

Streamline routine IT administration, Microsoft 365 workflows and employee onboarding processes.

IT Strategy & Consulting

Access guidance on infrastructure improvements, cloud adoption, technology planning and project delivery.

Focus on the bigger picture

Give your IT team more time to innovate.

Internal IT departments often spend significant time resolving everyday technical issues instead of focusing on long-term improvements.

Co-managed IT support helps distribute operational responsibilities and gives your team additional resources to deliver projects, maintain systems and support business growth.

Reduce pressure on internal IT staff
Access specialist technical expertise
Improve workload management
Support complex technology projects
Maintain internal ownership and control
Scale resources as your business grows

Discuss your requirements →

YOUR TEAM.
OUR SUPPORT.ONE SHARED GOAL

A collaborative approach

Working alongside your people, not replacing them.

Our approach is designed to complement your existing IT department while providing the flexibility to address changing business requirements.

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Shared responsibilities

Define which services remain with your internal team and where additional assistance is required.

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Clear communication

Keep stakeholders informed with structured coordination, documented work and agreed escalation procedures.

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Flexible partnership

Adjust the support arrangement as your organisation, internal resources and technology requirements change.

Choose your support model

The right IT support for your business.

Whether you already operate an internal IT department or prefer a fully outsourced service, IRON IT Group can help you explore the appropriate support approach.

For internal IT teams

Co-Managed IT Support

Designed for organisations with an existing IT team that requires additional capacity, expertise or project assistance.

Discuss co-managed IT →

Fully outsourced support

Managed IT Support

Ideal for businesses seeking an external IT partner to manage everyday technology operations and user support.

Explore managed IT →

Integrated technology

IRON 360

A broader approach combining IT management, cybersecurity, Microsoft 365, cloud services and automation.

Explore IRON 360 →

Frequently asked questions

Co-Managed IT Support FAQs

Answers to common questions about working with an external IT partner alongside your internal team.

What is Co-Managed IT Support?

Co-managed IT is a collaborative support model where an external IT provider works alongside your existing IT department. Your team retains control over technology operations and strategy while receiving additional assistance and specialist expertise.

Will co-managed IT replace our existing IT team?

No. Co-managed support is designed to complement your internal team, not replace it. Responsibilities and support boundaries are agreed according to your requirements.

What are the benefits of co-managed IT?

Benefits can include access to specialist skills, increased support capacity, reduced workloads, improved project delivery and greater flexibility without immediately recruiting additional permanent employees.

Can you help with Microsoft 365 and Azure?

Yes. Microsoft 365 administration, cloud migration planning, Azure-related infrastructure assistance and hybrid environment support can be discussed as part of your service arrangement.

Can we choose which IT responsibilities to outsource?

Yes. Your organisation can define the activities requiring external assistance, from user support and networking to cybersecurity, cloud administration and project delivery.

Is co-managed IT suitable for businesses with sensitive information?

Co-managed arrangements can be designed with appropriate access controls, confidentiality requirements, multi-factor authentication and clearly defined responsibilities. The specific security and compliance requirements should be assessed before access is granted.

How much does co-managed IT cost?

Pricing depends on the number of users and devices, technical complexity, support responsibilities, service coverage and project requirements. Contact IRON IT Group for a tailored quotation.

Tailored to your requirements

Get the right support at the right level.

Every IT department has different priorities and capabilities. Our co-managed approach allows you to select the areas where additional resources will provide the greatest value.

We'll discuss your existing environment, support needs, technology goals and the most appropriate way to work together.

Request a quotation →

FLEXIBLE
IT SUPPORTBUILT AROUND YOU

Let's strengthen your IT team.

Discover how IRON IT Group can provide the expertise, resources and technical assistance your organisation needs.

Book a consultation →