Terms & Conditions

1. General

These Terms and Conditions govern the website, products, professional services, managed services, subscriptions and other technology services supplied by Global IT Technologies Group LLC, together with its brands, affiliated companies and trading names including Cyberspace IT, IronCoast Technologies and IronCoast IT, collectively referred to in these Terms as the “Company,” “IronCoast IT,” “we,” “us,” or “our.”

By accessing our website, requesting a quotation, accepting a proposal, submitting an order, signing an agreement, electronically approving services, authorizing work, paying an invoice or using any product or service supplied by us, the customer agrees to be bound by these Terms together with any applicable quotation, proposal, order form, statement of work, managed services agreement, service level agreement, subscription agreement or other written agreement between the parties.

If a specific written agreement between the Company and the customer expressly conflicts with these Terms, the specifically negotiated written agreement shall take precedence to the extent of that conflict.

2. Contracting Entity

Unless otherwise identified within a quotation, invoice, order form, proposal or separate written agreement, the contracting entity shall be Global IT Technologies Group LLC, a limited liability company organized under the laws of the State of Florida.

Services may be marketed, administered, supported, invoiced or delivered through Global IT Technologies Group LLC, Cyberspace IT, IronCoast Technologies, IronCoast IT, approved contractors, distributors, vendors or affiliated service providers. The specific entity responsible for contracted services may be identified on the applicable quotation, invoice, order form or agreement.

3. Authority

Any person accepting services or entering into an agreement on behalf of a company, nonprofit organization, partnership, association or other entity represents and warrants that they possess sufficient authority to bind that organization.

The customer shall nominate appropriate authorized representatives who may approve purchases, licensing, projects, additional services, account changes, technical changes and other billable work. Instructions provided by an authorized representative through email, telephone, service ticket, customer portal or another agreed communication method may be treated by IronCoast IT as authorization to proceed.

4. Services

IronCoast IT may provide managed IT services, technical support, cybersecurity services, network management, cloud services, Microsoft 365 services, Microsoft Azure, Microsoft Teams Phone, backup and disaster recovery, business continuity, network design, LAN and WAN services, wireless networking, structured cabling, website development, managed hosting, domain management, telecommunications, VoIP, CCTV, access control, Ubiquiti UniFi services, artificial intelligence solutions, automation, consulting, hardware procurement, software procurement, compliance consulting, project management and residential technology services.

The exact scope, pricing, service level, responsibility and deliverables associated with any engagement shall be defined by the applicable quotation, order form, proposal, statement of work or service agreement.

5. Quotations, Proposals and Orders

Descriptions of products and services appearing on our website, promotional materials, price lists and other marketing material are provided for general informational purposes and do not constitute a binding offer unless expressly stated otherwise.

A quotation or proposal issued by IronCoast IT may contain an expiration date. Pricing, availability and specifications may change following expiration. An agreement may become binding when the customer signs or electronically accepts a quotation or agreement, provides written authorization, makes payment, provides a deposit, issues an accepted purchase order, requests commencement of work or begins using the applicable services.

6. Changes to Scope

Any work requested by the customer that falls outside the original scope of services may be treated as additional billable work. Additional charges may apply for engineering time, project management, hardware, software, licensing, additional users, additional locations, cabling, travel, emergency support, after-hours attendance, configuration changes, cybersecurity remediation and other services not included within the original agreement.

Where reasonably practical, IronCoast IT will notify the customer when requested services are expected to fall outside the contracted scope.

7. Service Commitments

The minimum contractual commitment applicable to a managed service shall be stated within the relevant quotation, order form or service agreement. Services may be provided on monthly, twelve-month, twenty-four-month, thirty-six-month or other agreed contractual terms.

Where a thirty-six-month managed service commitment is expressly identified, the customer acknowledges that pricing, resource allocation and service delivery may have been calculated on the basis of the entire contractual commitment.

Third-party software, cloud platforms, telecommunications services, cybersecurity services and other subscription products may have independent commitment periods established by the relevant vendor.

8. Renewals

Recurring services may automatically renew for successive periods where provided within the relevant service agreement or order. Where applicable law requires advance notice of renewal or specific cancellation disclosures, the Company will endeavor to provide those notices in accordance with applicable legal requirements.

The customer is responsible for maintaining accurate billing and administrative contact information. Cancellation or non-renewal requests must be provided within the period stated in the applicable agreement.

9. Pricing

Unless pricing is expressly guaranteed for a specific period, recurring service prices may be reviewed periodically. Managed services and recurring support services may be subject to an annual adjustment of up to seven and one-half percent upon reasonable advance notification.

Third-party products and services may be adjusted independently as a result of manufacturer, distributor, carrier, software publisher, cloud provider, taxation, licensing, exchange rate, regulatory or other commercial changes. Such increases may be passed through to the customer where they directly affect the cost of supplying the applicable service.

10. Payment

Invoices shall be payable by the payment date specified on the applicable invoice, quotation or agreement. Where no payment period is stated, invoices shall be payable within thirty days from the invoice date.

Recurring services may require an approved payment method, including ACH, credit card, debit card, electronic bank payment or another payment mechanism agreed by the Company. The customer authorizes the Company and its payment processors to process approved recurring payments in accordance with the service agreement.

The customer remains responsible for all undisputed charges incurred under the agreement regardless of internal purchasing procedures, administrative delays or changes to customer personnel.

11. Taxes and Government Charges

Unless expressly stated otherwise, prices exclude applicable taxes. The customer shall be responsible for applicable sales tax, use tax, communications tax, excise tax, governmental assessments, regulatory charges and similar taxes or fees associated with the services, excluding taxes imposed directly upon the Company's net income.

12. Late Payment

Timely payment is a material condition of our service agreements. Overdue balances may accrue interest at the lesser of one and one-half percent per month or the maximum amount permitted by applicable law.

Where permitted by law, the customer may also be responsible for reasonable expenses incurred in recovering overdue amounts, including collection costs, court costs and reasonable attorneys' fees.

Returned payments, rejected ACH transactions, payment reversals and unjustified chargebacks may result in reasonable administrative charges.

13. Deposits

IronCoast IT may require an advance deposit before commencing project work, installations, hardware procurement, cabling, software procurement, custom development, consulting or certain recurring services.

The amount of any required deposit may be determined according to project size, hardware cost, customer credit history, payment history, project complexity, third-party commitments and commercial risk.

Unless otherwise agreed in writing, deposits do not accrue interest and may be applied against unpaid invoices, non-cancellable purchases, outstanding project charges or other amounts properly due under the agreement.

14. Suspension of Services

IronCoast IT may suspend some or all services where reasonably necessary because of non-payment, material breach, suspected fraud, abuse, illegal activity, cybersecurity threats, licensing violations, vendor suspension, failure to maintain an approved payment arrangement, or circumstances presenting a significant risk to our systems, employees, customers, suppliers or infrastructure.

Where reasonably practical, notice will be provided before suspension. Immediate suspension may be undertaken where necessary to contain a cybersecurity incident, prevent damage, protect confidential information or comply with law, regulation, court order or third-party platform requirements.

The Company will make reasonable efforts not to suspend services solely because of an isolated clerical or banking error where the customer promptly remedies the matter following notification.

15. Customer Responsibilities

The customer shall provide accurate information and reasonable cooperation necessary for IronCoast IT to deliver the services. The customer shall maintain appropriate software licenses, provide safe and reasonable access to premises and equipment, provide suitable electrical power, internet connectivity and environmental conditions, maintain appropriate insurance and comply with reasonable cybersecurity recommendations.

The customer shall protect passwords, administrative credentials, authentication devices and recovery information. The customer shall notify IronCoast IT promptly upon discovering suspected credential compromise, unauthorized access, malware, ransomware, phishing, account takeover or another cybersecurity incident.

The customer represents that it has lawful authority over systems, equipment, accounts and data to which it requests IronCoast IT to obtain access.

16. Managed Administrative Access

Managed IT services may require IronCoast IT to maintain administrative or delegated administrative access to customer systems. Such systems may include Microsoft 365, Microsoft Azure, servers, endpoints, routers, firewalls, switches, wireless networks, backup systems, websites, cloud services, domains, CCTV systems, access control systems, VoIP platforms and remote monitoring tools.

The customer authorizes such access to the extent reasonably required for the Company to provide contracted services. Administrative rights may be controlled or restricted where reasonably necessary for cybersecurity, vendor compliance, supportability, system integrity or the protection of customer information.

17. Remote Monitoring and Management

Managed services may involve the installation or use of remote monitoring agents, remote management software, security software, endpoint protection tools, vulnerability management tools, backup agents and other monitoring technologies.

The customer authorizes IronCoast IT to deploy and operate such tools for legitimate service delivery, monitoring, maintenance, troubleshooting, cybersecurity and support purposes.

18. Cybersecurity

Cybersecurity services are intended to reduce risk and improve security but no technology provider can guarantee absolute protection against cyberattack, ransomware, malware, phishing, unauthorized access, data breach, exploitation, zero-day vulnerabilities or other security incidents.

The customer acknowledges that cybersecurity is a shared responsibility. IronCoast IT shall not be deemed to guarantee that a customer's systems cannot be compromised.

The customer is responsible for implementing reasonable internal procedures, employee training, password security, multi-factor authentication, access management and other controls appropriate to its organization.

19. Vulnerability and Security Testing

Where vulnerability scanning, penetration testing, dark web monitoring, security assessment or similar cybersecurity services are requested, the customer represents that it has lawful authority to authorize testing against the applicable systems, networks, accounts, domains and infrastructure.

Testing shall be limited to the authorized scope. The customer acknowledges that security testing may occasionally result in temporary degradation, alerts, account restrictions or disruption despite reasonable precautions.

20. Backup and Disaster Recovery

Backup and disaster recovery services are intended to provide recoverability and resilience but no backup system can guarantee against every form of data loss.

Backup frequency, retention, Recovery Point Objectives, Recovery Time Objectives and storage arrangements shall depend upon the service selected by the customer.

The customer acknowledges that recovery may be affected by hardware failure, corruption, ransomware, third-party cloud failures, internet availability, encryption, vendor outages and other conditions beyond the Company's reasonable control.

Where recovery testing is included within the contracted service, IronCoast IT will perform such testing in accordance with the applicable service scope.

21. Microsoft and Third-Party Cloud Services

Microsoft 365, Microsoft Azure, Microsoft Teams Phone and other Microsoft products are subject to Microsoft's then-current licensing, subscription, use and New Commerce Experience requirements in addition to these Terms.

The customer acknowledges that certain Microsoft subscriptions are contractual commitments and may not be cancelled or reduced after the cancellation period permitted by Microsoft. Where Microsoft or another vendor charges IronCoast IT for the remaining contractual term, the customer shall remain responsible for the corresponding committed charges.

Microsoft, Google, Ubiquiti, Cloudflare, telecommunications carriers and other third-party suppliers may change their products, licensing, features, prices and terms without the control of IronCoast IT.

22. Third-Party Products

Hardware, software, cloud services and other products supplied by third parties remain subject to the manufacturer's or supplier's warranty and licensing conditions.

Unless expressly stated otherwise in writing, IronCoast IT does not provide an independent manufacturer warranty for third-party products but may provide reasonable assistance to customers pursuing legitimate warranty claims with the applicable supplier.

23. Delivery and Acceptance

Estimated delivery and project completion dates are provided in good faith but are not guaranteed unless expressly identified as binding within a written agreement.

Delays caused by distributors, manufacturers, carriers, customer availability, supply shortages, weather, permitting, internet providers, utility providers or circumstances outside the Company's reasonable control shall not automatically constitute a breach of contract.

A customer who begins using hardware, software or services supplied by IronCoast IT may be considered to have accepted those products or services unless a material defect is promptly reported.

24. Websites and Hosting

Website design, development, hosting, domain management and related services may rely upon third-party hosting providers, domain registrars, content management systems, plugins and infrastructure providers.

While IronCoast IT will use reasonable efforts to maintain the availability and security of managed websites, uninterrupted service cannot be guaranteed.

The customer remains responsible for ensuring that website content, trademarks, images, customer data and materials provided to IronCoast IT may lawfully be used and published.

25. CCTV and Access Control

Where IronCoast IT provides CCTV, video surveillance, access control or monitoring systems, the customer is responsible for determining whether use of such systems complies with applicable federal, state and local laws, employment requirements, privacy requirements, recording laws and property rules.

The customer is responsible for appropriate signage, notices, permissions and policies relating to surveillance or access-control systems unless a separate written agreement specifically assigns those responsibilities to IronCoast IT.

26. Artificial Intelligence Services

Artificial intelligence and automation services may generate predictions, recommendations, summaries or other automated outputs. Such outputs may occasionally contain errors, omissions or inaccurate information and should not be relied upon as a substitute for appropriate professional or human review where material decisions are involved.

The customer is responsible for ensuring that its use of artificial intelligence complies with applicable law, privacy obligations, contractual requirements and industry-specific obligations.

27. Privacy and Data Protection

IronCoast IT will process personal information in accordance with applicable federal and state privacy and information security requirements and the Company's applicable Privacy Policy.

Where Florida law applies, the Company will maintain reasonable measures appropriate to the nature of information under its control and will address qualifying data security incidents in accordance with applicable Florida requirements.

Customer information may be processed by authorized employees, contractors, cloud providers, software vendors and other service providers where reasonably necessary for service delivery, security, billing, administration or compliance.

28. HIPAA

Services provided to healthcare customers do not automatically make every service or system supplied by IronCoast IT subject to the Health Insurance Portability and Accountability Act.

Where IronCoast IT qualifies as a Business Associate and will create, receive, maintain or transmit Protected Health Information on behalf of a Covered Entity or another Business Associate, the parties shall enter into an appropriate Business Associate Agreement before applicable PHI processing begins.

HIPAA-specific obligations shall be governed by applicable law and the executed Business Associate Agreement.

29. Confidentiality

Each party may receive confidential or proprietary information belonging to the other party. Confidential Information includes non-public business information, technical information, network configurations, security information, customer lists, supplier information, pricing, business plans, financial information, credentials, documentation, software, intellectual property and other information that a reasonable person would understand to be confidential.

Each party shall protect the other party's Confidential Information using at least reasonable care and shall use such information only for purposes associated with the business relationship.

Confidentiality obligations shall not apply to information that was lawfully known before disclosure, becomes publicly available through no breach of these Terms, is independently developed without reliance upon confidential information, or is lawfully obtained from a third party without confidentiality restrictions.

30. Required Disclosure

Confidential information may be disclosed where required by law, subpoena, court order, governmental authority or other legally binding process. Where legally permitted, the receiving party may provide reasonable notice to the disclosing party before disclosure.

31. Intellectual Property

Unless expressly agreed otherwise, all intellectual property belonging to Global IT Technologies Group LLC, Cyberspace IT, IronCoast Technologies or IronCoast IT remains the property of its respective owner.

This includes trademarks, service marks, logos, branding, website content, documentation, procedures, templates, designs, technical materials, scripts, software, configurations and proprietary methodologies.

No customer or website visitor acquires ownership rights merely by accessing or receiving Company materials.

Third-party trademarks and intellectual property remain the property of their respective owners.

32. Website Content

Information on this website is provided for general informational and commercial purposes. Although reasonable efforts are made to maintain accurate information, the Company does not warrant that every statement, price, specification or description will always be complete, current or error-free.

Website visitors should verify material information before relying upon it for purchasing or business decisions.

33. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS EXCEPT WHERE A SPECIFIC WRITTEN WARRANTY OR SERVICE LEVEL COMMITMENT EXPRESSLY PROVIDES OTHERWISE.

IRONCOAST IT DOES NOT WARRANT THAT EVERY SERVICE WILL BE UNINTERRUPTED, COMPLETELY ERROR-FREE, IMMUNE FROM CYBERATTACK, OR CAPABLE OF PREVENTING EVERY INSTANCE OF DATA LOSS, SYSTEM FAILURE OR THIRD-PARTY SERVICE INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH WARRANTIES CANNOT LAWFULLY BE DISCLAIMED.

34. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GLOBAL IT TECHNOLOGIES GROUP LLC, CYBERSPACE IT, IRONCOAST TECHNOLOGIES, IRONCOAST IT, THEIR AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS AND LICENSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THE SERVICES.

THIS INCLUDES, TO THE EXTENT PERMITTED BY LAW, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PRODUCTIVITY OR THE COST OF SUBSTITUTE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S AGGREGATE LIABILITY ARISING FROM A PARTICULAR SERVICE SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY THE CUSTOMER TO THE COMPANY FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing within these Terms shall exclude liability that cannot lawfully be excluded or limited.

35. Indemnification

To the extent permitted by applicable law, the customer agrees to defend, indemnify and hold harmless Global IT Technologies Group LLC, its affiliated companies, officers, employees, contractors and representatives against third-party claims, damages, losses, liabilities and reasonable legal expenses arising from the customer's unlawful use of the services, violation of these Terms, infringement of third-party rights, unauthorized instructions or misuse of systems or services under the customer's control.

36. Termination

A service agreement may be terminated in accordance with the termination provisions contained within the applicable agreement or Order Form.

Termination does not eliminate payment obligations, licensing commitments, hardware purchases, project charges, third-party subscription commitments or liabilities that accrued before termination.

Where a fixed-term subscription or service is cancelled before the expiration of its commitment period, the customer may remain responsible for charges associated with the remaining commitment where identified in the agreement or imposed upon IronCoast IT by an applicable vendor.

37. Effect of Termination

Upon termination, all undisputed invoices and amounts properly due under the agreement shall become payable in accordance with the applicable contract.

The customer shall return Company-owned equipment, documentation, access devices and other Company property where applicable.

IronCoast IT will provide reasonable transition assistance where included within the applicable agreement or separately purchased by the customer. Third-party transfers, licensing transitions and cloud migrations remain subject to vendor requirements and settlement of applicable vendor commitments.

38. Non-Solicitation

To the extent enforceable under applicable law and where included within a commercial service agreement, the customer shall not knowingly and directly solicit for employment an employee or dedicated contractor of IronCoast IT who has been materially involved in delivering services to the customer during the agreement and for the period specified within the applicable written agreement.

General recruitment advertising not specifically targeted at Company personnel shall not constitute solicitation.

39. Contractors and Suppliers

IronCoast IT may use employees, subcontractors, consultants, distributors and third-party service providers to perform some or all of its obligations.

The Company may replace a supplier or technology provider where commercially or technically necessary, provided that the replacement does not materially reduce the contracted service unless otherwise agreed with the customer.

40. Independent Contractors

The parties are independent contracting parties. Nothing in these Terms creates an employment relationship, partnership, franchise, fiduciary relationship, agency or joint venture between the customer and IronCoast IT.

41. Force Majeure

Neither party shall be liable for delay or failure to perform caused by circumstances beyond its reasonable control. Such circumstances may include hurricanes, floods, severe weather, fire, natural disasters, war, terrorism, cyberterrorism, civil disturbance, labor disputes, utility failures, internet outages, telecommunications failures, cloud platform failures, manufacturer shortages, government actions, epidemics, pandemics and failures of critical suppliers.

The affected party shall use commercially reasonable efforts to reduce the effect of the event and resume performance when reasonably possible. A customer's inability to make payment shall not ordinarily constitute a Force Majeure event.

42. Electronic Communications and Signatures

The parties consent to conducting transactions electronically where permitted by law. Electronic signatures, digital acceptance, electronic approvals, emails, online forms, customer portal approvals and electronically executed agreements may be treated as original writings and signatures to the extent permitted by applicable federal and Florida law.

The customer agrees that notices relating to services, billing, subscriptions, security, renewals and contractual administration may be delivered electronically to the customer's designated contact information.

43. Notices

Formal contractual notices shall be sent to the contact information identified within the relevant agreement or to another address subsequently designated in writing.

Electronic notices may be deemed received when transmitted to the customer's designated contractual or administrative email address unless applicable law or the relevant agreement expressly requires another form of delivery.

44. Governing Law

Unless a separate written agreement expressly provides otherwise, these Terms and any agreement with Global IT Technologies Group LLC shall be governed by and construed under the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law rules.

Federal law shall apply where it preempts or otherwise governs an applicable subject matter.

45. Dispute Resolution and Arbitration

Before commencing formal legal proceedings, the parties shall make reasonable good-faith efforts to resolve disputes through direct written communication and management-level discussions.

Except for claims that may lawfully be brought in small claims court, applications for temporary or injunctive relief, intellectual property enforcement, collections actions where arbitration is not required by the applicable agreement, or matters that cannot legally be arbitrated, disputes arising from a commercial service agreement may be required to proceed through binding arbitration where the applicable agreement contains an arbitration provision.

Where binding arbitration has been expressly agreed by the parties, arbitration shall be governed by the Federal Arbitration Act to the extent applicable and, where appropriate, the Florida Revised Arbitration Code. The location, arbitration administrator, procedural rules and allocation of fees may be identified within the applicable service agreement.

46. Venue

For disputes not subject to arbitration and unless a separate agreement expressly provides otherwise, the parties consent to personal jurisdiction and venue in the state or federal courts having jurisdiction in Florida, subject to applicable jurisdictional requirements.

47. Attorneys' Fees and Costs

Where permitted by applicable law or an applicable agreement, the prevailing party in an action to enforce a commercial service agreement may recover reasonable attorneys' fees and taxable costs.

48. Assignment

The customer may not assign or transfer a service agreement without prior written approval from IronCoast IT, except where applicable law provides otherwise.

IronCoast IT may assign an agreement to an affiliated company, successor entity or acquiring entity in connection with a merger, reorganization, sale of substantially all assets or similar corporate transaction, subject to applicable law.

49. Severability

If any provision of these Terms is determined by a court or other authority of competent jurisdiction to be illegal, invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable where legally possible. The remaining provisions shall continue in full force and effect.

50. Waiver

A failure or delay by either party to exercise a contractual or legal right shall not constitute a waiver of that right. Any waiver shall apply only to the specific circumstances for which it is given unless expressly stated otherwise in writing.

51. Entire Agreement

These Terms, together with the applicable proposal, quotation, Order Form, Statement of Work, Master Services Agreement, Service Level Agreement, vendor terms and other incorporated documents, constitute the agreement between the parties concerning the applicable services and supersede prior discussions or representations concerning the same subject matter.

No amendment to a specifically negotiated contractual provision shall be binding unless made in writing by authorized representatives of the parties, except that third-party vendor terms, licensing requirements and policies may change according to the applicable vendor's own terms.

52. Changes to These Terms

IronCoast IT may update these Terms from time to time to reflect changes in law, regulation, technology, vendor requirements, products or business operations.

The current version will be published on the Company's website together with the date of the most recent revision. Material changes affecting existing fixed-term agreements will be applied subject to the terms of those agreements and applicable law.

53. Contact

Questions regarding these Terms and Conditions may be directed to Global IT Technologies Group LLC, Cyberspace IT, IronCoast Technologies or IronCoast IT by email at [email protected].

Copyright © 2026 Global IT Technologies Group LLC, Cyberspace IT and IronCoast Technologies. All rights reserved.